Ensuring business continuity, robust security, and regulatory compliance while reducing costs is a must for today’s IT organizations. So too is building agile, responsive, and scalable infrastructures that advance business strategy.
Novel’s Infrastructure Services can help you find innovative ways to reduce infrastructure costs so you can direct more of your technology expenditures toward strategic initiatives. We take a proactive approach to managing your infrastructure and provide comprehensive solutions for consolidating, standardizing, automating, and virtualizing your IT infrastructure.
With a cost-effective combination of global, skilled resources, industry standard processes, and leading technology, we not only manage your infrastructure, but actually improve it.
Data Center Services
Novel can help you cut the costs of what is typically the most expensive area of your infrastructure while ensuring business continuity by rationalizing, consolidating, and pruning servers, applications, and data centers, eliminating waste, redundancy, and underutilization. With our data center capabilities including data center assessment, rationalization/virtualization, planning and implementation, and disaster recovery and business continuity, you can simplify operations, ensure the availability and reliability of servers and devices, and reduce resources, energy, and facility costs.
As a result of an increasing number of high-profile security breaches, organizations require defensive technologies that operate at maximum levels of efficiency while working behind the scenes to identify unusual activities and reducing exposures as quickly as possible. Novel can help your organization implement a comprehensive security strategy that integrates security principles, policies, procedures, processes, and controls.
Novel offers a range of Application Hosting Solutions designed to fit your organization’s operational needs and budget requirements. We can help you manage your business applications more efficiently, reduce cost, and enable your organization to focus on its strategic initiatives. Importantly, access and use of your applications will be transparent to your end users, but at a fraction of the cost and with improved reliability. In addition, Novel provides offshore SAP global hosting services that allow clients to consolidate operation and maintenance of SAP systems globally, reduce total IT costs, and solidify IT security.
As businesses have embraced complex network technologies such as VoIP and mobile, more secure, reliable, and robust high-capacity network infrastructure is required. In order to satisfy this kind of business need, Novel offers enterprise clients one-stop network integration services from consulting, design, and build to operations and maintenance of corporate networks. In addition, as part of the world’s largest telecommunications company, Novel can provide enterprise clients with dedicated networks, IP VPN, and wide area ethernet among others, providing the optimal network service for our clients.
Service Desk Operations
Novel can reduce the cost and complexity of service management by offering a single point of accountability that consolidates responsibility and accountability for vendor management and service delivery across your entire technology stack, including hardware, networks, and applications. Our end-to-end service desk support includes Level 1 application and infrastructure support, skilled advanced technology support, and full-service infrastructure management.
Contact Center Management
Contact centers have been evolving steadily for the past few decades from single channel call centers to integrated multi-channel centers handling telephone, fax, letter, e-mail and online live chat. Novel can help you leverage your contact center as a strategic asset to provide superior customer service and increase customer loyalty.
Novel has partnered with global vendors like Genesys and Cisco, as well as local partners, to offer all the operational and technical capabilities that constitute a modern contact center, including: strategic contact center consultancy, integration, and maintenance – inshore or offshore. Furthermore, we offer Tbridge Web, a product developed by Novel to improve contact center agents’ productivity.
Remote Infrastructure Management (RIM)
Our comprehensive RIM services ensure 24/7 access, monitoring, and management of the infrastructure that supports your mission-critical business applications. With a cost-effective combination of global, skilled resources, industry standard processes, and leading technology, we not only manage your infrastructure, but can actually improve it.
Our Desktop Services enable organizations to deliver flexible services to their business users. Our services include the provision and deployment of Virtual Desktop Infrastructures including bring your own device, remote and on-premise 24×7 desktop support, deployment of standard images for organizations, the delivery and support of corporate messaging solutions including unified communications and the provision of a collaboration infrastructure. All of these services can be procured in a SaaS model.