Save up to 40% on support costs and enhance your SAP investment

With our focus on three core industries, media, consumer products and public sector, we can support you efficiently and relevantly in your field. Reliable, expert SAP support services are essential to help you maintain system stability and ensure optimal performance, day in, day out. It is even more important that those services are tailored to your industry. We currently support ‘business as usual’ for customers in over 20 countries.

Why choose SAP support services from Novel?

  • Efficient and knowledgeable support that is relevant to your industry.
  • A complete portfolio of SAP support expertise. We understand the complexities of managing an SAP landscape.
  • We save many of our customers up to 40% on support costs.
  • We are a fully certified SAP Partner of Expertise who can help you troubleshoot, maintain and enhance the efficiency of your SAP solution.
  • Simplified, streamlined support, resolving incidents and queries quickly and efficiently.
  • 24/7/365 global availability.
  • Transparent pricing and flexible contracts without any lock-in.

The Novel Difference: Focus – Experience – Partnership – Results

If you choose to work with Novel, you will be supported by a team of senior SAP consultants with many years’ SAP and industry experience. We promote a culture of continual learning, so our highly skilled consultants are focused and always on top of the latest and greatest developments at SAP. Our aim is great results for you.

Absolute Transparency

The last thing you need when you have a complex support issue is an equally complex support contract. We’ll give you a flat rate price across all our SAP support services and will be with you all the way. No hidden fees, no ‘administration charges’ or top up costs, and absolutely no unnecessary optional extras. Just a straightforward partnership agreement, with no lock-in, that covers you for whatever you need, whenever you need it, including critical issues and emergencies. Read an article by our Chief Operating Officer, Arun Bala, which discusses the merits of flexible contracts. ‘Locked-in. Calling time on the multi-year support contract’.

What support services are covered by Novel?

  • Change Request Management.
  • SAP System Monitoring and EarlyWatch Alerts.
  • 24/7/365 SAP Application Management Support.
  • Root Cause Analysis.
  • SAP OSS Support Management.
  • SLA Reporting.

We can also help you upgrade and customise your SAP solutions.

Why choose Novel to upgrade your SAP systems?

  • Assistance in developing a sound business case for the SAP upgrade.
  • Accurate estimates of costs and effort involved including project duration, downtime and impact on other systems.
  • Clear understanding of what transitional and operational support services are required.
  • Experienced SAP consultants, equipped with the best proprietary tools, to ensure you gain true business benefits from the upgrade.
  • Proven, cost-effective methodologies, tailored to your landscape, to address every aspect of your project; from functional scope and project management to architecture and business process re-engineering.

Why choose Novel to customise your SAP solution?

  • Access to expert advice on complex issues – e.g. balance between immediate functionality and long-term scalability.
  • Fixed-cost implementation to avoid spiralling project costs.
  • Assurance that the solution to be developed is exactly what you need.
  • We have been building SAP customisations for many years. We really understand how to get SAP working to your particular requirements.
  • Combination of latest SAP development technologies and our own proprietary tools offers you cost-effective, highly scalable customisations.